Support path

Report a Charging Issue

Having trouble at a Standard Charging location? Send the details and we’ll route the issue to the right support path.

Safety first

Do not touch damaged cables or exposed parts.

If equipment appears damaged or unsafe, do not touch exposed parts, broken cables, or anything that looks loose, hot, wet, or damaged. Report what you can from a safe distance. Electrical assessment and repairs are handled by qualified partners or the responsible equipment/network provider.

Report the issue

Send the details here. The form is routed to cam@standardchargingllc.com without opening your email app.

Site or business name City

Charger ID or stall number Date/time issue happened

Issue type Severity

What happened? What did the charger screen or app show? Visible damage or safety concern? Photo or video

Attach one photo or short video if it is safe to capture. Large videos may take longer or fail to send; a short clip is best.

Your name Best contact email

If equipment appears damaged or unsafe, do not touch exposed parts. The form sends the report directly to cam@standardchargingllc.com.